CX Spotlight 2022
The Yearly Customer Experience Event
Available on-demand.
100% Female Speakers. 100% Free.
Official supporter of: 
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REBECCA BROWN
Founder and Lead Consultant
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DEBBIE FORSTER
CHIEF EXECUTIVE OFFICER
Our host Debbie Forster will open the event:
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DEBBIE FORSTER
CEO, Founder | Tech Talent Charter
Debbie Forster MBE is an award-winning figure in the areas of diversity, tech and education. She is CEO of the Tech Talent Charter, an industry collective driving greater inclusion and diversity in UK tech. She was awarded an MBE in 2017 for “Services to Digital Technology and Tech Development”. She was awarded Women in IT Awards Diversity Leader of the Year 2018, and Computer Weekly also named her Most Influential Woman in UK IT for 2019. Debbie chairs the Institute of Coding's Diversity Board and serves on the government's Digital Economy Council and its Money and Pensions Service advisory board.
SESSION DETAILS:
With women making up two-thirds of the customer service workforce, but less than half of customer leadership positions going to women, there is a clear problem with diversity that needs to be addressed. Rebecca’s talk highlights the negative impact a lack of female leadership in CX could be having on the UK customer experience landscape, why achieving more women in CX leadership could hold the key to more successful and balanced work environments, and what businesses can do today to make a genuine start on resolving this highly relevant issue.
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REBECCA BROWN
FOUNDER AND LEAD CONSULTANT | Think WoW
Rebecca is a multi-award-winning customer experience practitioner, leading CX influencer and anti-bullying advocate. Her speciality is helping start-ups, SMEs and large businesses to harness the power of their culture, people, and processes, to be able to grow and scale at pace. Together with her husband and business partner she co-founded CX consultancy and training provider Think Wow to bring sales and CX strategy to more UK businesses.
Ask all your customer experience questions to our speakers with this live audience Q&A!
We've teamed up with the International Women's Day (IWD) community. Together, we can all help create a more inclusive (business) world and help organizations grow better.
Will you join us and #BreaktheBias?
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CXS IN SPANISH
¿Te gustaría aprender con nuestras expertas sobre la experiencia del cliente? Únete a la sesión de CX Spotlight en español el 10 de marzo de 2022..
CXS IN GERMAN
Möchten Sie sich von Expertinnen aus dem deutschsprachigen Raum inspirieren lassen? Erleben Sie die CX Spotlight Audio Edition vom 7. bis 11. März 2022!
CXS IN JAPANESE
日本の女性リーダーから「顧客体験」に関するヒントを得ませんか？日本語でのCX Spotlight開催は2022年3月25日を予定しています。
詳細は近日中に。